Tenant Experience Network (TEN) connects people, goods and services


The purpose of TEN is to:

  • Provide a network specifically designed for corporate concierges and tenant services professionals across the United States.

  • Connect qualified suppliers & vendors with unique selection of clients. 


For the suppliers and vendors, TEN gives you access to tenant services professionals whose clients live and work in your city, creating high potential for return visits to your business.  


Tenant Engagement Network was created by Sheryl Novak, an award winning corporate concierge who saw a need for a way to support professionals who do the work that she did while working in corporate real estate, no matter what their title may be. 

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Sheryl Novak

A professional concierge since 1989, Sheryl has worked for luxury brand hotels, including Hyatt and Fairmont as well as corporate real estate companies that include Tishman Speyer, Hines, CBRE and Accesso.


Since 1994, she has created and managed two concierge service companies, Concierge & Event Services Worldwide (CESWW) and Inspired Concierge Group. Though her companies, She has placed professional concierges in corporate real estate settings and built virtual amenity programs that provide connection between CRE companies and their tenants.  


Sheryl is an experienced hospitality board member, handling duty as the President of the National Concierge Association Chicago Chapter for 10 years. She is proud of her mentoring working over the years, being recognized with induction into the Chicago Concierge Hall of Fame.